Policies


Booking Policy:

As a first-time client booking Acrylic nail services with us, we kindly request that you arrive with bare nails. Unfortunately, certain salons employ the use of illegal products that can have detrimental effects on the health of your nails. As a result, we require a fresh set to be provided in order to proceed with your desired nail service. We appreciate your understanding and cooperation in this matter, as it is our top priority to ensure the health and well-being of our clients.

At our luxury nail salon, we strive to provide our clients with the best possible experience. To ensure that we can accommodate all of our clients' needs, we have established the following booking policy:

  1. Appointments can be made online, over the phone, or in person. We encourage clients to book in advance to secure their preferred date and time.

  2. A valid credit card is required to book all appointments. Your card will not be charged at the time of booking, but will be charged in the event of a late cancellation or no-show.

    -We kindly request that you arrive unaccompanied to our salon, as our space is limited and we strive to maintain a safe and comfortable environment for all of our clients. By decreasing the number of individuals present in the salon, we can effectively minimize crowding and uphold proper social distancing measures. Thank you for your cooperation and understanding in this matter.

  3. While we adore children, spouses and we kindly request that they not accompany you during your visit. This ensures a focused and peaceful environment for both our technicians and fellow clients. Thank you for your understanding and cooperation in creating an exquisite experience for everyone. Please note that should you choose to bring your child, we regret to inform you that we won't be able to proceed with the service, and a 75% cancellation fee of your service charge will be applied.

Cancellation Policy:

- We value the time of our clients as well as our technicians, and we ask that any cancellations be made at least 48 hours in advance of the scheduled appointment. This allows us to accommodate other clients who may be waiting for an appointment. If a client cancels less than 48 hours in advance, or does not show up for their appointment, they will be charged for 75% of the scheduled service. This policy is in place to help us maintain our schedule and ensure that all of our clients are able to receive the services they need in a timely manner. Please call (845-479-0421) for all cancelation requests and we will be glad to assist you. We ask that you please reschedule or cancel at least two days before the beginning of your appointment.

Late Policy:

- We understand that sometimes unexpected circumstances arise that may cause our clients to arrive late for their appointments. However, in order to maintain our schedule and accommodate all of our clients, we have a policy that states that clients who arrive more than 10 minutes late for their appointment will be charged a late fee of $10. This fee will be added to the cost of the scheduled service.
- No call no shows will be charged 75% of their service total and will not be allowed to rebook without doing so.

Health Policy:

At Pressed and Polished, our top priority is the health and safety of our clients and staff. In order to ensure everyone's safety during the ongoing COVID-19 pandemic, we have implemented the following policies and procedures:

  1. Face masks are required at all times for both clients and staff. If you do not have a mask, we will provide one for you.

  2. Hand sanitizer is available at the entrance of the salon and we ask that all clients use it upon entering.

  3. We are limiting the number of clients in the salon at one time in order to maintain social distancing. Please arrive on time for your appointment to avoid overcrowding.

  4. We are increasing our cleaning and disinfecting protocols. All equipment and surfaces will be sanitized between each client.

  5. If you are feeling unwell or have been exposed to someone with COVID-19, please reschedule your appointment.

  6. We ask that you do not bring any guests with you to your appointment, unless they are also receiving services. This is to reduce the number of people in the salon.

Thank you for your cooperation and understanding during these challenging times. We are committed to providing you with a safe and luxurious salon experience.